STORE POLICIES


All sales are final unless contact has been made for a cancellation.

Due to the nature of our product and hygiene concerns we do not accept returns. We seek the highest of quality when it comes to our products; however if you receive a defective product please contact us immediately at hello@sugarlips.co.nz and we will do our best to address the issue.

CHOKING HAZARD: Our Sprinkles may contain small hard candy which includes but is not limited to sugar pearls, candy beads, cachous/dragees, sixlets and chocolate balls. These items can pose a choking hazard to children 3 and under. Please watch any babies or toddlers very carefully and at all times when consuming our product.
Our sprinkles may contain trace amounts of eggs, dairy products and tree nuts. Some of our sprinkles are manufactured in a facility and on equipment that process peanuts, tree nuts, chestnuts, milk, wheat, eggs, soybean and soy lecithin. 
Sugar Lips takes no responsibility for any injuries involving the misuse of our products.
Sugar Lips is not responsible for any damage to any products caused by Courier Post and Aramax/Fastway Couriers while in transit however, we will always strive to keep our customers happy and offer a replacement or store credit where required.